Frequently Asked Questions
Clear answers about access, levels, scheduling, refunds, and how the learning flow works.
Quick question
Type a short question—opens a contact form modal (no navigation).
We never publish your question. Response times: typically within 1–2 business days.
Access
#faq-access
How do I access courses?
Sign in, open the Catalog, add a course to your Cart, and complete checkout. Access appears instantly in your Library.
Tip
If you don’t see your course, refresh the Library page and verify you used the same email at checkout.
Levels
#faq-levels
What levels do you support?
Beginner, Intermediate, Advanced, and All Levels tracks. Each course lists prerequisites and suggested materials.
Beginner
Casting on, knit/purl, basic shaping, reading simple patterns.
Intermediate+
Colorwork, cables, garment fitting, and finishing techniques.
Refunds
#faq-refunds
Do you offer refunds?
Yes. If a course doesn’t fit, contact us within 14 days. We’ll help you switch or refund promptly.
What we’ll ask for
- Purchase email
- Course name
- What didn’t match expectations
Learning
#faq-schedule
Is there a recommended learning schedule?
Yes—most students do 2–4 lessons per week, with one practice session in between.
Micro-timer (focus)
Try a short practice sprint to keep momentum.
Tip: 5 minutes is enough to practice tension and consistent stitches.
Materials
#faq-materials
Do I need special yarn or needles?
No. We recommend common sizes and affordable yarn, but you can adapt materials to your preference.
Starter kit suggestion
- Worsted yarn (light color)
- Needles 4.5–5.5 mm
- Stitch markers + tapestry needle
Still need help?
Open the contact modal and we’ll reply to your email. Phone support: +1 (415) 550-1298.